Manage Noncompliance

(Activity) for Tier: Governance

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PURPOSE

Noncompliance(s) are the result of discrepancies discovered through process and product quality assurance audits. These noncompliance(s) are used to bring forward potential weaknesses within the project that need to be corrected. Proper mitigation of noncompliance helps prevent similar discrepancies from occurring.

PARTICIPATING ROLES

• ACCOUNTABLE

  • Development Manager

• RESPONSIBLE

  • Scrum Master
  • Process Engineer
  • Project Manager
  • Lead Developer
  • Test Manager
  • Release Manager
  • User Education Specialist

INPUTS

• Noncompliance Work Item

ENTRY CRITERIA

Noncompliance work items with identified corrective action(s) have been assigned to the project for execution.

WHEN

Continuously.

SUB-ACTIVITIES

1. Monitor Noncompliance Work Items

   • The project team assigns the noncompliance work item to the project’s appropriate sprint for execution.
   • Development Manager, Project Manager, and Scrum Master monitor the progress of noncompliance work items.
   • Once the project team has addressed the noncompliance, they resolve the noncompliance work item and assign it to the Process Engineer.

2. Review Resolved Noncompliance Work Items

   • Process Group reviews the resolved noncompliance work items

     • Close corrected noncompliance and the related audit task work item.
     • Reactivate noncompliance work item(s) that did not satisfy the corrective action(s) and reassign to the individual who resolved that Noncompliance Work Item

   • Record completed work and remaining work hours in the corresponding audit task.

OUTPUTS

• Noncompliance Work Item

EXIT CRITERIA

Corrected noncompliance is closed or reactivated

NEXT ACTIVITY

Todo

fill in “Next Activity” of Activity: Manage Noncompliance . (delete this line when done.)

SEE ALSO

Process Guidance Version: 10.4