Program Management

Program management advocates for solution delivery. The focus of program management is to meet the goal of delivering the solution within project constraints. This group ensures that the right solution is delivered at the right time and that all stakeholders’ expectations are understood, managed and met throughout the project.

Project Manager

About
The project manager is responsible for the flow of knowledge creation and ultimately the realization of value which comes from delivery of the product outlined in the vision statement. The project manager owns the life cycle of the project from end-to-end. The main goal is to deliver business value within the agreed upon schedule and budget. The project manager is charged with planning and scheduling duties including developing project plans, monitoring and reporting status, identifying and managing issues to closure, and identifying and mitigating risk.
Key Responsibility Areas
  1. Regularly assess execution, review remaining work against forecast, analyze and submit changes to the plan to rapidly respond to business needs, risks and variances.
  2. Plan for the delivery of business value by ensuring that all work performed is within project scope, forecasting Release schedule, planning and scheduling non-software deliverables, and communicating milestones and commitments to the plan to ensure customer needs are met.
  3. Identify special cause Events, analyze their likelihood/impact, plan for mitigation, plan for recovery to minimize adverse conditions from marginalizing the program while maintaining trustworthiness with project stakeholders.
  4. Organize and coordinate all activities necessary to deliver contractual obligations by documenting, scheduling, communicating, and budgeting for all activities required to deliver the required project scope to the customer.
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Integrated Project Management Officer

About
The integrated program management officer (IPMO) is the executive responsible for the overall organizational scheduling, planning, and resource allocation. The integrated program management office, which he/she runs, coordinates all projects in a portfolio and provides a means for projects to communicate schedule and resource information to each other. The IPMO is responsible for the organization-level flow of projects in a portfolio, whereas a project manager is responsible for the flow of a single project. The IPMO’s main role is to hold coordinating meetings amongst project managers and to facilitate the negotiation of priorities, schedules, and resource allocation. This becomes particularly important when scarce specialist shared resources have conflicting demands from two or more projects in a portfolio.
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Project Lead

About
The project leader is the primary point of contact with the customer for all company-related items. The project leader should have/develop a clear understanding of the customer’s business environment, problems, and requirements in the Task Order/Performance Work Statement (TO/PWS). The project leader is often also taking on the responsibilities of the project manager role, or work closely with the person in this role. The project leader ensures that the longer-range planning is occurring between the Product Owner (PO), PjM, DM, SA, and UEX. The project leader should be able to demo their product solution fluently and discuss it’s value proposition to the customer, employees, or stakeholders as requested.
Key Responsibility Areas
  1. Build Customer Relationships – Work with BUL, DM, SA on the PWS/TO objectives to ensure alignment of solution services, resources to deliver and communicate the highest results. Quantifies team/project performance to evaluate and improve delivery results and shares these with the BUL for CPARs submittals.
  2. Ensure all team leaders meet supervisory expectations for onboarding, developing employees, contributing to the strategy, and completing actions on administrative tasks on time. Develops and recommends employees who can be the next leaders in the organization.
  3. Celebrates team progress through public recognition, feedback, and plans team outings for significant accomplishments. Evaluates team results, surveys, and works with the team to improve outcomes and resolve conflict. Retains responsibility for project/team morale.
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Process Guidance Version: 10.4