User Experience (UX)

User experience professionals advocate for the user. User experience professionals must understand the users context as a whole, their needs, and ensure that the whole team is conscious of usability from the perspective of intended users.

User Education Specialist

About
The user education specialist produces user-focused documentation. A user education specialist works on product documentation which can be used to enhance the usage and value delivered with the product.
Key Responsibility Areas
  1. Analyze CDRL requirements and create related documentation plan to schedule delivery dates during the period of performance to satisfy contractual obligations.
  2. Based on the documentation plan, communicate contract and project requirements with team and collaborate to determine which team members will contribute and review each document to satisfy all delivery requirements.
  3. Mentor all new UES contributors on document management and release processes along with project/customer specific delivery expectations to ensure new members can quickly and effectively contribute.
  4. Write and edit quality documents to support products according to user needs, standards, and contact requirements.
  5. Establish standards and templates for documents. Communicate standards and make templates available to team.
Links

User Experience Architect

About
A user experience (UX) architect researches how users think, work, and complete tasks. They design solutions that match existing workflows and thought processes, then validate those solutions with the users they were intended for.
Links

Process Guidance Version: 10.4