Evaluate Effectiveness of Deployed Process

(Activity) for Tier: Governance

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PURPOSE

It is important to assess whether deployed process is achieving the desired results for process practitioners across the organization. Positive and negative data trends should be evaluated for impact on achieving process improvement objectives, and ultimately, organizational objectives. When desired objectives are not achieved, a deeper investigation should be launched to understand why.

WHEN

Yearly or Within Period of Performance

PARTICIPATING ROLES

• ACCOUNTABLE

  • Process Engineer Lead

• RESPONSIBLE

  • Process Engineer Lead
  • Process Engineer

INPUTS

• Epic Work Item
• Feature Work Item
• SWOT Data
• Process Improvement Objectives
• Organizational Objectives
• Process Improvement - Progress by User Story and Count of User Story

ENTRY CRITERIA

SWOT data, related to process, has been collected from projects.

SUB-ACTIVITIES

1. Analyze SWOT data.

   • Analyze SWOT data, as it relates to process, and determine whether specific process concerns require investigation. Positive trends can indicate that a process is helping projects performance. While negative trends can indicate poor process function. Document the results of analysis including data collected, interpretation and conclusions drawn. Create a new User Story when a positive or negative trend is discovered for a particular process. The user story will allow for investigation of the process concern and possible updates to process.

2. Analyze Process Metrics

   • Analyze process metric called Process Improvement - Progress by User Story and Count of User Story using analysis section of the operational definition. Document results of analysis within OneNote. Results will be shared with executives during Conduct Process and Quality Status Review activity.

3. Determine Process Improvement Objective Completion.

   • Review Organizational and Process Improvement Objectives and determine whether SWOT process concerns disrupt achievement of objective. Escalate any concerns to CTO and COO.
   • Review Process Metrics and determine if progress has met Improvement Objectives. Close Feature/Epic work items based on progress.
   • Review Organizational and Process Improvement Objectives and determine whether they have been met. Close any Epic work items that have been achieved.

   Note

   It may be beneficial to perform causal analysis resolution here.

OUTPUTS

• SWOT Analysis Results
• Process Metric Analysis Results
• User Story
• Closed Feature
• Closed Epic

EXIT CRITERIA

• Epic work items that have met process improvement objectives are closed.
• Feature work items that have met process metric performance objectives have been closed.

NEXT ACTIVITY

Develop Process Improvement Objectives

SEE ALSO

Process Guidance Version: 10.4