Process Quality Assurance Policy

EFFECTIVE DATE: September 3, 2009

APPROVED BY: Mike McCoy

LAST UPDATED: August 12, 2019

PURPOSE

The purpose of this policy is to ensure Process Quality Assurance (PQA) is effectively managed and maintained within InnovaSystems Intl, LLC (ISI).

SCOPE OF THE POLICY

This policy defines standards for PQA practices and is applicable to all ISI software development project teams developing software business solutions and services.

APPLICABILITY

Responsibility for PQA activities will be overseen by the Process Engineer Lead and will provide project personel and management with objective insight of processes and associated work products continuous execution. Development Managers (DM) must ensure the team is adhering to this Policy. The organizational set of standard PQA processes will address the Roles involved and their level of participation.

AUTHORITY AND COMPLIANCE

This policy is authorized by the Chief Operating Office (COO). Compliance to this policy is evaluated through an appraisal/audit process. Results will be provided to the appropriate personnel, non-compliance, risks and issues will be submitted to the CTO for remediation.

POLICY STATEMENT

This policy is intended to establish PQA best practices across the organization. When utilized successfully, PQA will provide project staff and management with objective insight into processes execution and associated work products.

Process Quality Assurance activities shall:

  1. Define a set of processes to establish structure and expectations for the execution of PQA activities.
  2. Establish and maintain a criteria that identifies and addresses processes and work product execution.
  3. Establish and maintain records of process quality execution results.
  4. Communicate process quality execution results.
  5. Escalate reocurring compliance issues to CTO and COO.
  6. Identify and record potential improvement opportunities from PQA activities.
  7. Establish and maintain appropriate levels of configuration control for audit processes and work products.
  8. Establish and maintain an evaluation method for collecting project data to map against the Capability Maturity Model Integrated (CMMI).

Process Guidance Version: 10.4