Organizational Process Improvement Policy

EFFECTIVE DATE: December 18, 2008

APPROVED BY: Mike McCoy

LAST UPDATED: August 14, 2019

PURPOSE

The purpose of this policy is to ensure process improvement is effectively managed and maintained within InnovaSystems Intl, LLC (ISI).

SCOPE OF THE POLICY

This policy defines standards for Organizational Process Improvement practices and is applicable to all ISI software development project teams developing software business solutions and services.

APPLICABILITY

Responsibility for the organizational Process Improvement effort shall be divided amongst the Process Group and leadership from all levels which directly and indirectly affect this initiative.

AUTHORITY AND COMPLIANCE

This policy is authorized by the Chief Operating Officer (COO). Compliance to this policy will be evaluated through an appraisal/audit process. Results will be provided to the appropriate personnel, non-compliance, risks or issues will be submitted to the CTO for remediation.

POLICY STATEMENT

This policy is intended to establish a process improvement program that will provide a usable set of organizational process and process assets, work environment standards, rules and guidelines for projects to use and deploy organizational process improvements.

Process improvement activities shall:

  1. Define a set of processes to establish structure and expectations for the execution of process improvement activities.
  2. Evaluate organizational business goals, and applicable policies in order to determine process needs.
  3. Establish and maintain a usable set of organizational process, process assets and work environment standards.
  4. Plan, implement and deploy organizational process improvements to the organizational set of process assets.
  5. Establish and maintain an organizational process asset library (PAL) for the storage of organizational process artifacts.
  6. Establish and maintain the organizational lifecycle model description.
  7. Establish and maintain a process change control board.
  8. Establish and maintain a tailoring process.
  9. Establish and maintain the organization’s measurement standards.
  10. Periodically review and appraise the organizational processes for relevance and effectiveness. Submit process improvement suggestions when applicable.
  11. Monitor process improvement efforts to ensure scope, costs, and schedules are in alignment with organizational expectations.
  12. Ensure the organizational set of process assets align with the Capability Maturity Model Integration (CMMI), maturity level 3 best practices.
  13. Assess the organizational readiness for CMMI Appraisal Method.

Process Guidance Version: 10.4